Important for all guests visiting the day spa


Please wear a mask on entry to the day spa. Although there is still much to learn about the Coronavirus, the WHO suggested protocols for addressing it are identical to those for reducing the spread of the common cold and flu. Therefore, we are focusing on specific measures we can put in place to increase our efforts at virus prevention.

In preparation, we believe it is important to keep our clients aware of our current procedures:

We want our clients to feel at ease and for our staff and clients to remain healthy and safe. Dont be afraid. Fear and stress decrease the immune system, just be wise and take precautions.
The health and well-being of both staff and clients is a top priority, and the best way to help ensure that is to practice great workplace and personal hygiene always—not just during this public health emergency, but always.


In the current situation, please feel assured that we are following all the recommended guidelines...and more ! What an incredible situation for us all to experience. With information changing daily, we are all trying to navigate through life the best we can. An uncertain feel in the air. I feel very lucky to have such a wonderful community around us, connecting with people and seeing how this is affecting them. Everyone is taking a step back and looking at how they live their life, and what changes they would like to implement. This is such a positive thing to reflect on in such a challenging time.  We need to keep positive and connected.


Here are some of the house-keeping rules we have put in place for the protection of

our valued clients and committed staff members.


  • Sickness & Cancellations: If you have any sickness, cold/flu symptoms, please call as soon as possible. A same day cancellation fee will NOT apply if calling the morning of your appointment.

  • Arriving Unwell: If you attend your appointment and you are unwell with any of these symptoms, we won’t be able to complete your treatment, and 50% of the treatment fee will apply.

  • Our Hygiene Routines: We already keep an exceptionally high standard of cleanliness (a comment we regularly receive) but we will be implementing some extra measures for your peace of mind!

Our Standard Practice

  • Our linen is laundered by a commercial laundry - washed at 60deg.

  • Our current practice has beds stripped for every client for massage, spa treatments, facials etc. and this will continue.

  • For waxing, we have single use for towels and implements.

  • We use hospital grade disinfectant for all our cleaning purposes

  • Anti-microbial wipes are regularly used. You may have seen us furiously cleaning all surfaces including door handles and benchtops, and of course frequent hand washing and sanitisation by us as well!



In Addition:

  • Following the health guidelines set out by the WHO

  • We have Hand Sanitiser available at reception, in all treatment rooms and lounges. Please use the Hand Sanitiser on arrival.

  • We take your Temperature reading on arrival. 

  • Antibacterial hand wash and moisturiser available at all hand basins - nothing beats a hot hand wash with soap and water for 20 seconds

  • We have upgraded our usual rigorous cleaning regime  - Cleaning all surfaces and commonly used areas frequently  with hospital grade disinfectant, glen 20 and antibacterial cleaning wipes (killing 99.9% of germs) 

  • We are using an antibacterial/antiviral essential oil blend in all of the aromatherapy diffusers.

  • Every client is receiving essential oils with their treatment ( not only do essential oils have wonderful qualities of being antibacterial, antiviral, they are also great for relaxation and to help unwind and destress.)

  • Keeping our staff and clientele safe is our top priority. So, you can rest assured we are going the extra mile.

If you have any questions, please don’t hesitate to let us know.

We value your patronage and want you to be able to unwind experience pure relaxation, reduce stress and ultimately improve your general wellbeing and immunity.


Nadine & The Team @ Balance Mountain Day Spa xx

Discover the most wonderful place to unwind

(03) 9751 0326

​Balance Mountain Day Spa