Important for all guests visiting the day spa

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Cancellations and Guidelines

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For safety of our guests and therapists, we kindly ask please reschedule your appointment if any of the following applies to you;

· If you or a member of your household has a cold or any cold symptoms

· If you or a member of your household has COVID

 

Cancellations: Our goal is to be able to rebook all appointments that are changed or cancelled. The following guidelines apply in order for us to be able to offer a wonderful service, thanks for your consideration.

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1hr bookings = 24hrs notice to change or cancel otherwise 100% cancellation fee applies if we cannot rebook the appointment. 

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long treatments = 90min or more . If the whole booking cancels in less than 3 days 100% cancellation fees apply if we cannot rebook the appointments

 

Group bookings = if the whole groups cancels in less than 5 days 100% cancellation fees apply if we cannot rebook the appointments. 

Late Cancellation/Arriving Unwell: If you cancel on the day of your booking, After 9 am or arrive unwell with any cold symptoms, we won't be able to start the treatment and 100% cancellation fee applies.

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If you have any questions, please don’t hesitate to let us know.

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We value your patronage and want you to be able to unwind experience pure relaxation, reduce stress and ultimately improve your general wellbeing and immunity.

 

Nadine & The Team @ Balance Mountain Day Spa xx

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