Important for all guests visiting the day spa
Cancellations and Guidelines
For safety of our guests and therapists, we kindly ask please reschedule your appointment if any of the following applies to you;
· If you or a member of your household has a cold or any cold symptoms
· If you have COVID and are in isolation
· If you have been in contact with anyone with Covid -19 in the last 5 days
- If you are waiting for COVID test results and have not received them in time for your appointment.
(If you arrive and state you are waiting for covid test results and havent received them. We will not be able to do your appointment and 100% cancellation fee applies)
Cancellations: Our goal is to be able to rebook all appointments that are changed or cancelled. The following guidelines apply in order for us to be able to offer a wonderful service, thanks for your consideration. 1hr Bookings require 24hrs notice to change or cancel for there to be no cancellation fee. Bookings of 90mins or more require 3 days notice to change or cancel with no cancellation fee. Group Bookings require 5 days notice to change or cancel with no cancellation fee.
Sickness and Cancellations and close contacts : If an individual isnt feeling well, or suffering any cold/flu symptoms, or is declared a close contact and needs to isolate, please call as soon as possible to cancel or reschedule your booking. We do ask for at least 24hrs notice for an unwell individual with a doctors certificate to change or cancel, 24hrs notice for an individual declared as a close contact with appropriate paperwork to change or cancel. No cancel fee for an individual in your booking with 24hrs notice and the appropriate paperwork.
If you are unwell, have cold and flu symptoms or declared as a close contact and cancel in less than 24hrs a 100% cancellation fee applies if we cannot rebook the appointment.
1hr bookings = 24hrs notice to change or cancel otherwise 100% cancellation fee applies if we cannot rebook the appointment.
long treatments = 90min or more . If the whole booking cancels in less than 3 days 100% cancellation fees apply if we cannot rebook the appointments
Group bookings = if the whole groups cancels in less than 5 days 100% cancellation fees apply if we cannot rebook the appointments.
Late Cancellation/Arriving Unwell: If you cancel on the day of your booking, After 9 am or arrive unwell with any cold symptoms, we won't be able to start the treatment and 100% cancellation fee applies.
If you arrive and state you are waiting for covid test results and havent received them. We will not be able to do your appointment and 100% cancellation fee applies
If you have any questions, please don’t hesitate to let us know.
We value your patronage and want you to be able to unwind experience pure relaxation, reduce stress and ultimately improve your general wellbeing and immunity.
Nadine & The Team @ Balance Mountain Day Spa xx